Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from TS Steelworks. If there is a problem with your order, please contact us so we can work with you to resolve it.

Returns
Returns of standard, non-custom items may be requested within 30 days of delivery. Items must be unused, in their original condition, and returned in suitable packaging.

Please contact TS Steelworks before sending an item back. Returns sent without prior authorization may not be accepted.

Custom & Made-to-Order Items
Custom-made, personalized, modified, or special-order products are generally not eligible for return or refund unless they arrive damaged, defective, or there was an error on our part.

Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and provide photographs when applicable. We will work with you to correct the issue.

Return Shipping
For returns that are not the result of a defect, damage, or an error by TS Steelworks, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Questions
If you have any questions about a return or refund, please contact TS Steelworks through the Contact page before returning an item.