Shipping policy

Shipping Policy

TS Steelworks makes and sells specialty tools and shop equipment. Many of our products are made or finished in our shop, so processing times may vary depending on the item and current workload.

Processing Times
In-stock items are typically prepared for shipment within 2–5 business days. Made-to-order or backordered items may require additional time. If an extended lead time applies, it will be noted on the product listing or communicated to the customer.

Shipping
Shipping charges are calculated at checkout when available. Once an order has shipped, tracking information will be provided when offered by the carrier. Delivery times shown by shipping carriers are estimates and may be affected by circumstances outside of our control.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact TS Steelworks as soon as possible if an address needs to be corrected. Once an order has shipped, we may not be able to change the delivery address.

Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost in transit, please contact TS Steelworks as soon as possible. For damaged shipments, please retain the product and packaging and provide photographs so we can assist with the carrier claim and work toward a resolution.

Questions
If you have questions about shipping or the status of an order, please contact TS Steelworks through the Contact page on our website.